Problems with security or cleaning software

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Users report that sometimes CaptureWiz loses permissions to write files. This causes strange errors like the following:

 

Unable to record because can't write to MoviePaths.txt.
Incorrect magnification during capture.
Unable to create sticky notes.
Unable to save images to "LastCaptures" temporary folder.
Settings don't stick.

 

We suspect it's caused by poorly written "security" or "cleaning" software, but...

 

Here's how to fix it.

 

1  On the Windows start menu, click Computer to open Windows Explorer.

2  Press the ALT key to display Windows Explorer's main menu.

3  On the main menu, click Tools / Folder Options.

4  On the Folder Options window, click the View tab.

5  Under Advanced settings, check mark Show hidden files, folders and drives, if needed.

6  On the Folder Options window, click OK.

7  For the setting to take effect, close the Windows Explorer window.

8  On the Windows start menu, click Computer to reopen Windows Explorer.

9  In the right pane of Windows Explorer, find the main drive, usually C:, and double-click it.

10 In the list of folders, double-click Users.

11 In the list of folders, double-click the user name you use at Windows logon.

12 In the list of folders, double-click AppData. Careful, we do NOT want "Application Data".

13 In the list of folders, double-click Roaming.

14 In the list of folders, right-click PixelMetrics.

15 On the context menu, click Properties.

16 On the PixelMetrics Properties window, click the Security tab.

17 Click the Edit button.

18 On the Permissions for PixelMetrics window, under Group or user names, click the user name you use at Windows logon.

18 In the column of Allow checkboxes, check mark Full control.

 

                           Here's the key step.

 

19 On the Permissions for PixelMetrics window, click OK.

20 On the PixelMetrics Properties window, click OK.