Screen capture troubleshooter
Identify your problem from the list below and click for help.
Screen goes white
Screen changes size or scale
Blank or transparent media player capture
Blank spots caused by slow computers
Capturing menus, drop down lists, CaptureWiz itself . . .
Capturing the mouse pointer
Capturing screen savers
Capturing DOS programs
Pasting into Microsoft Office program fails
Pasting into Microsoft Outlook fails
Pasting into Microsoft Word results in small text
Capturing Windows 8 Metro apps