| • | The most common reason for no audio is that the speaker recording channel is missing. |
| • | Check that your speakers are on, have power, are not-muted, plugged in to the computer's speaker jack and the volume knob is turned up. |
| • | In the Windows taskbar notification area, right-click the speaker icon then click Open Volume Mixer. Check that the Speakers volume is up and not-muted. |
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Windows Volume Mixer |
| • | If you're lucky enough to have a speaker / headset switch, check it's setting. |
| • | On the PixelMetrics player, click Options and be sure Mute is unchecked. If the Mute option is disabled, the recording has no audio stream. |
| • | Insure the recorder is set to record audio. |
1 On the capture bar, click Settings / Options / Audio.
2 Be sure Include audio is check marked.
3 Check that the desired Channel is selected, such as Microphone, StereoMix, What-U-Hear or Rec-Playback.
4 Be sure the volume is turned up.
| • | If the computer output is connected to a TV or similar device, temporarily restore the computer's audio output to its attached speakers during recording, otherwise the StereoMix channel may go silent. |
1 On the Windows taskbar, click Start / Control Panel.
2 On the Control Panel, click Hardware and Sound.
3 In the Sound section, click Manage audio devices.
4 On the Sound window, click the Playback tab.
5 Select Speakers.
| • | Some users report that unplugging their USB microphone during recording gets StereoMix to work. It seems some audio cards handle one input or the other, but not both. |
| • | Customer Tamir P. reports that some computers have a Listen to this device setting that must be set to Realtek Digital Output during recording. |
1 On the Windows taskbar, click Start / Control Panel.
2 On the Control Panel, click Hardware and Sound.
3 In the Sound section, click Manage audio devices.
4 On the Sound window, click the Recording tab.
5 Click the StereoMix channel, if available. If not, forget this tip.
6 Click the Properties button.
7 Click the Listen tab, if available. If not, forget this tip.
8 For Listen to this device, select Realtek Digital Output
| • | If recording from a media player, check if it has a function for saving video files. Some do, like the VideoLAN player. |
| • | Online videos can often be downloaded. If available, downloads are faster, easier and exact duplicates of the original. Search online for something like "YouTube Downloader" for a choice of web services, browser plug-ins and full programs for downloading web media. |
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