New driver

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Installing a new audio driver is worth a try, sometimes vendors fix problems or add features.


Drivers are available from Microsoft, computer manufacturers (ie: Dell) and component manufactures (ie: Creative Technologies). Manufacturer's drivers tend to provide better support for the hardware, but Microsoft's drivers tend to provide better support for the operating system. In this case, we recommend trying Microsoft's drivers first.


Windows 10, 8 & 7

1 Press then Windows key, then type Control Panel.

2 On the Control Panel, click Hardware and Sound.

2 In the Devices and Printers section, click Device Manager.

3 In Device Manager, double-click Sound, video and game controllers.

4 Select the audio card you wish to record.

5 On the main menu, click Action / Update Driver Software.

6 On the popup, click Search automatically.

7 After updating, it may help to restart the computer.


Windows Vista

1 On the Windows taskbar, click Start / Control Panel.

2 On the control panel, click Hardware and Sound / Update device drivers (in the Device Manager section.)

3 On the Device Manager window, Double-click Sound, video and game controllers.

4 Double-click your computer's audio device, for example Sound Blaster.

5 On the Properties window, click the Driver tab.

6 Click Update Driver.

7 Click Search automatically for updated driver software.

8 After updating, it may help to restart the computer.


Hopefully, that fixes the problem. But if not, we suggest re-installing the driver again. No kidding, sometimes it works on the second try. We don't know why.


If that still doesn't work, uninstall, then reinstall the driver. Sometimes Windows "doesn't find and cache all the necessary configuration files". At least, that's what we've been told. If you do uninstall a driver, we recommend NOT check marking Delete the driver software for this device. Also, note that Windows startup sometimes puts back drivers you've "uninstalled".


If you try installing a manufacture's driver, after installation, check the installed driver's properties to see if the correct driver was really installed. Sometimes Windows installs drivers from cache, instead of the one you downloaded.


Go to next option - New audio card